Refund and Cancellation Policy

Customer Cancellations

All cancellation requests must be made by email or phone within the following timeframes:

• More than 48 hours before the session: Full refund of the amount paid.

• Between 24 and 48 hours before the session: 50% refund of the amount paid or the option to reschedule the session, subject to availability.

• Less than 24 hours before the session: No refund will be issued. The session will be considered payable in full.

• No-show: No refund will be provided.

Cancellation Due to Weather Conditions

In the event of adverse weather conditions (strong winds, thunderstorms, or rough seas) that make the activity unsafe, Trottinette des Mers Nice reserves the right to cancel the session.

In such cases, the customer will be contacted as soon as possible and offered one of the following options:

• Reschedule the session for a later date, subject to availability; or

• Receive a full refund of the amount paid.

Refund Process

Refunds are processed within 7 to 14 business days after the cancellation has been confirmed, using the same payment method that was used for the original booking.

Booking Modifications

Any request to modify a booking (change of date, time, or number of participants) must be made at least 48 hours before the scheduled session and is subject to availability. No additional fee will be charged for the first booking modification.

Contact

For any cancellation or refund request, please contact us:

Email: trottinettedesmersnice@gmail.com
Phone: +33 6 67 97 44 31